Costumer Service

CHERYL KENNEDY

2462 Haile Street

Camden, SC 29020

divakennedy976@yahoo.com            646-464-6366- cell

 

Experience:

 6/9/09 – 1/20/13        New York Hospital                                                               NY, NY

Hospital Phone Operator/CSR_- Call Center

·Answering calls from patients regarding appointments

·Setting appointments.

·Taking messages for doctors

·Transferring calls to appropriate party

·Strong computer skills with the ability to navigate various application

·Checking insurance policies and implementing it in the data base

 

5/06 - 2/09                 Tele-Performances                                                              Irmo, SC

Senior Customer Service Representative – Call Center

·Assisted customers to trouble shoot problems with their phone and billing

      inquiries

·Trained and supervised new staff

·Verified credit orders

·Marketed new company products for ATT affiliates

·Ensured all office work and internet communication updates for clients were

      completed.

 11/03 - 4/06               Our Planet Management Inst. (OP MI)                             NY , NY

Admissions/Job Developer

·Recruited and registered consumers for school training course

·Developed jobs and assisted in placement of graduates

·Managed all office duties

·Assisted graduates with resume preparation

 2/01 - 9/03                 Advance Rental Car                                                            NY , NY

Reservationist

·Greeted customers while handling busy telephones

·Took orders and phone inquires

·Registered new clients

 Education:

 

1/96 - 9/98                 Monroe College - Bronx , N.Y

Associate Degree

 Skills:                         Excellent customer service skills, computer literate

(MS Office: Word, Excel and PowerPoint) and a team player

  • ID#: 70075
  • Location: Camden, SC , 29020

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