Clerical/Customer Service/Medical



Valerie D. Cooke



501
  Alexander Street
 



Camden, South
  Carolina 29020
 



(803)
432-4465 (Home)



(803)243-3691
(cell)



vcookecpt@gmail.com



 



PROFESSIONAL
ASSETS



Dependable,
highly motivated and organized, self starter with the ability to apply new
knowledge quickly and accurately.



 



 



PROFESSIONAL EXPERIENCE



 



Drayer
Physical Therapy   



Front
Desk Coordinator/ Receptionist                                 
March 2013 – Current



 




  • Greet and
    check in patients in a friendly manner

  • Schedule
    and confirm patient’s appointments

  • Prepare new
    patients charts neatly and accurately.

  • Collect
    copayments

  • Patients
    registration

  •  Verifying insurance coverage and Workers Compensation
    verification.

  • Accounts
    receivable and Accounts pay able

  • Billing and
    Collections

  • Balance
    nightly  deposits

  • Complete
    Credit Card processing

  • Various
    office duties as Assigned























 



Carolina Physical Therapy                                               2010- 2013



Office Manager



 




  • Assign and monitor clerical,
         administrative and secretarial responsibilities and task among office
         staff.

  • Allocate available
         resources to enable successful task performance

  • Design and implement
         filing system

  •  Operational reports and schedules to
         ensure efficiency.

  • Coordinate schedules,
         appointments and bookings

  • Handle patients
         inquires and complaints

  • Review and track
         daily/monthly reports

  •  Track collections, make payment
         arrangements on delinquent accounts.

  • Experience with
         Worker’s Compensation claims, process and procedure, posting money, and
         working insurance rejects

  • All task assigned



 



Green
Tree Servicing, LLC
                                                                 2007- 2009



Inventory
Control/ Legal Assistant




  • Responds to customer
         questions via telephone and written correspondence regarding their mortgages
         and or any legal matters.

  • Analyzes problems and
         provides information/solutions.

  • Thoroughly documents
         inquiry outcomes for accurate tracking and analysis.

  •  Uses computerized systems for tracking,
         information gathering and  
         troubleshooting.

  • Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.

  • Demonstrates proficiency
         with the following systems:  Lucent
         phone systems, Lotus Notes, and Microsoft Office products.

  • Reviews,
         analyzes and processes applications/policies related to events to
         determine extent of company’s liability and entitlement.  Responds to inquiries from
         customer/clients.

  • Collect information for
         clients in accordance with company policies and procedures to ensure all
         information is supplied before eligible mortgage loans are made.

  • Thoroughly
         documents inquiry outcomes for accurate tracking and analysis.

  • Meets or exceed
         production goals and accuracy standards set by client, performs tasks with
         limited supervision and works unlimited overtime



 



Providence Hospital
Heart Institute                                       
2007 – 2001      Financial Counselor



                                                       




  • Refunding overpayments to
         patients and insurance companies on various

         matters with accounts                                                                                

  • Responds to customer questions via telephone
         and written correspondence regarding insurance benefits, provider
         contracts, eligibility and claims.




  • Accurately
    processed complex claims rejected from the auto adjudication system by
    researching benefits, claims edits and claim policy and procedures. 

  • Knowledgeable
    of, Lotus Notes, Excel, Novell, PowerPoint, Sunrise Horizon and Microsoft
    suite. 

  • Proficiency
    in data entry, 10 key, ICD 9, DRG, and CPT coding; HCPCS, medical terminology.

  • Demonstrates
    an understanding of multiple products (HMO, PPO, COB, Traditional, Medicaid,
    and Medicare) and the application of benefits contracts and pricing.

  • Meets
    or exceed production goals and accuracy standards set by client, performs tasks
    with limited supervision and works unlimited overtime.











 



                                               
EDUCATION 



 



Columbia Jr., College – Business
Administration
                                      1989



Columbia,
SC



AREAS OF
EXPERIENCE



 



Computer and Office Skills: Software: Windows 95, 98, and 2000, XP, Microsoft 00 Office Suite (Word & Excel),
Lotus1-2-3, Freelance Graphic, Power Point, Misys, Raintree, Optumis, Sunrise
Horizon, Novell, Collections, Medatech, AS/400, Copier, Internet and E-mail.



AT&T multi-line, Lucent multi-line telephone,
calculators, facsimile,

copiers, paging systems, filing, typing tested 50
wpm, postal meter,

dictation and ISO 9000.





  • ID#: 78097
  • Location: Camden, SC , 29020

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