Valerie D. Cooke
highly motivated and organized, self starter with the ability to apply new
knowledge quickly and accurately.
Desk Coordinator/ Receptionist March 2013 – Current
check in patients in a friendly manner
and confirm patient’s appointments
patients charts neatly and accurately.
Verifying insurance coverage and Workers Compensation
receivable and Accounts pay able
Credit Card processing
office duties as Assigned
Carolina Physical Therapy 2010- 2013
- Assign and monitor clerical,
administrative and secretarial responsibilities and task among office
- Allocate available
resources to enable successful task performance
- Design and implement
- Operational reports and schedules to
- Coordinate schedules,
appointments and bookings
- Handle patients
inquires and complaints
- Review and track
- Track collections, make payment
arrangements on delinquent accounts.
- Experience with
Worker’s Compensation claims, process and procedure, posting money, and
working insurance rejects
- All task assigned
Tree Servicing, LLC 2007- 2009
Control/ Legal Assistant
- Responds to customer
questions via telephone and written correspondence regarding their mortgages
and or any legal matters.
- Analyzes problems and
- Thoroughly documents
inquiry outcomes for accurate tracking and analysis.
- Uses computerized systems for tracking,
information gathering and
- Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
- Demonstrates proficiency
with the following systems: Lucent
phone systems, Lotus Notes, and Microsoft Office products.
analyzes and processes applications/policies related to events to
determine extent of company’s liability and entitlement. Responds to inquiries from
- Collect information for
clients in accordance with company policies and procedures to ensure all
information is supplied before eligible mortgage loans are made.
documents inquiry outcomes for accurate tracking and analysis.
- Meets or exceed
production goals and accuracy standards set by client, performs tasks with
limited supervision and works unlimited overtime
Heart Institute 2007 – 2001 Financial Counselor
- Refunding overpayments to
patients and insurance companies on various
matters with accounts
- Responds to customer questions via telephone
and written correspondence regarding insurance benefits, provider
contracts, eligibility and claims.
processed complex claims rejected from the auto adjudication system by
researching benefits, claims edits and claim policy and procedures.
of, Lotus Notes, Excel, Novell, PowerPoint, Sunrise Horizon and Microsoft
in data entry, 10 key, ICD 9, DRG, and CPT coding; HCPCS, medical terminology.
an understanding of multiple products (HMO, PPO, COB, Traditional, Medicaid,
and Medicare) and the application of benefits contracts and pricing.
or exceed production goals and accuracy standards set by client, performs tasks
with limited supervision and works unlimited overtime.
Columbia Jr., College – Business
Computer and Office Skills: Software: Windows 95, 98, and 2000, XP, Microsoft 00 Office Suite (Word & Excel),
Lotus1-2-3, Freelance Graphic, Power Point, Misys, Raintree, Optumis, Sunrise
Horizon, Novell, Collections, Medatech, AS/400, Copier, Internet and E-mail.
AT&T multi-line, Lucent multi-line telephone,
copiers, paging systems, filing, typing tested 50
wpm, postal meter,
dictation and ISO 9000.