Customer Service

Rashjohn Davis

l 2119 Bateman Blvd  l  Camden, SC l (803) 549-9157 ldavisrashjohn@yahoo.com

 

OBJECTIVE

 

To secure a position within an organization in which I can utilize my computer, analytical, and leadership skills with the opportunity for growth and development within the company

 

EDUCATION

 

Claflin University, Orangeburg, SC                                                                               Dec 2011

Bachelor of Science—Business Administration                

 

SKILLS

 

Microsoft Office: Word, Excel, PowerPoint, Outlook, and Publisher

Adobe Acrobat, ACSS Billing System, and Keyboard Skills Certification

 

PROFESSIONAL EXPERIENCE

 

Verizon Wireless, Elgin, SC                                                                  February 2013- January 2014

Customer Service Advocate

  • Assisted customers with various needs related to their wireless accounts
  • Provided technical support to individuals with electronics
  • Analyzed bills and ensure accuracy
  • Exhibited good customer service through tone and displaying empathy
  • Processed orders and transactions using a variety of operating systems

 

Sykes, Sumter, SC                                                                              July 2011- February 2012

Customer Service Representative

  • Provided excellent customer service while assisting customers with their banking needs
  • Delivered quality service while exceeding daily goals and providing quality referrals to benefit customers
  • Ensured that all customers are in compliance with banking operations
  • Educated individuals on self-serve options to assist with convenience

 

Bojangles, Camden, SC                                                                      January 2005- December 2011

Shift Leader

·         Assisted manager with resolving problems regarding documentation discrepancies on a weekly basis

·         Preparing reports and calculating scores to ensure quota is met

·         Interpreted policies while analyzing and training new employees

·         Provided sales training and price waiver approvals

·         Supervised store daily to ensure that employees were adhering to policies and providing exceptional service

·         Ensured quality service and cleanliness of the store

 

 

HONORS AND ACTIVITIES      

 

  • Promotion to Customer Service Advocate                                                             2013-2014
  • Verizon Wireless Counting on You Award-Perfect Attendance                                             2013-2014
  • Kershaw County Black Caucus Award                                                                                         2009-2010
  • Alpha Kappa Alpha Sorority, Inc. Iota Omega Chapter Award                                                         2007-2008
  • Upward Bound Science                                                                                                                          2006-2007
  • Black Caucus Award                                                                                                                  2006-2007
  • The Camden High School Academic Booster Club Scholarship                                          2006-2007
  • ID#: 80597
  • Location: Camden, SC , 29020

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!